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Terms & Conditions

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Welcome to The Smooth Move (TSM).

By accessing and using this website, purchasing any products, or engaging our services, you agree to be bound by the following terms and conditions, together with our privacy policy. If you do not agree, please do not use this website or our services.

The terms “TSM”, “we”, “us” or “our” refer to The Smooth Move.
The term “you” refers to the user, client or purchaser.

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1. Use of Website

The content of this website is provided for general information only and is subject to change without notice.

Your use of any information or materials is entirely at your own risk. It is your responsibility to ensure that any services or products meet your individual requirements.

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2. Digital Products (Downloads & Resources)

TSM provides digital products including relocation guides, templates and resources.

By purchasing or downloading any digital product, you agree that:

  • All sales are final and non-refundable due to the immediate delivery of digital content

  • Products are for personal use only

  • You may not copy, distribute, share, resell, or reproduce any content in any format

  • You may not use TSM content for commercial purposes without written permission

Any misuse may result in revoked access and potential legal action.

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3. Consultancy & Relocation Services

TSM offers consultancy, guidance and relocation support services based on professional expertise and lived expat experience.

By engaging our services, you acknowledge:

  • All advice is guidance-based, not legally binding or guaranteed

  • TSM does not act as a legal, immigration, financial or government authority

  • We do not submit applications, make legal decisions, or guarantee approvals unless explicitly agreed in writing

All final decisions and actions remain your responsibility.

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4. No Guarantee of Outcomes

Relocation involves external factors outside of TSM’s control.

We do not guarantee:

  • Visa approvals or rejections

  • Employment outcomes

  • Housing availability or suitability

  • Financial outcomes or cost accuracy

  • Lifestyle satisfaction or personal adjustment

You accept that outcomes may vary and are influenced by third parties, government bodies and individual circumstances.

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5. Client Responsibility

You agree to:

  • Provide accurate, complete and up-to-date information

  • Take responsibility for all applications, documentation and decisions

  • Carry out your own due diligence where required

TSM shall not be liable for any consequences arising from incomplete, inaccurate or delayed information provided by you.

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6. Payments, Cancellations & Refunds (Services)

For consultancy and bespoke relocation services:

  • Payment terms will be agreed in advance

  • Booked sessions or services may be non-refundable once commenced

  • Cancellations may require reasonable notice (typically 24–48 hours)

  • Missed appointments may be forfeited without refund

Custom or bespoke services may be subject to separate written agreements.

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7. Limitation of Liability

To the fullest extent permitted by law, TSM shall not be liable for any:

  • Direct or indirect loss

  • Financial loss

  • Delays, disruptions or relocation issues

  • Emotional distress or dissatisfaction

  • Third-party failures (agents, landlords, employers, government bodies)

This includes reliance on:

  • Website content

  • Digital products

  • Consultancy advice

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8. External Links & Third Parties

This website may contain links to external websites or services.

TSM:

  • Does not control or endorse third-party content

  • Is not responsible for their actions, accuracy, or services

All interactions with third parties are at your own risk.

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9. Intellectual Property

All content, materials and branding on this website and within TSM products are owned by or licensed to TSM.

You may not:

  • Reproduce, copy or distribute content

  • Modify or republish materials

  • Use content for commercial gain

Without prior written consent.

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10. Unauthorised Use

Unauthorised use of this website or its content may result in legal action and/or criminal liability.

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11. Changes to Terms

TSM reserves the right to update these terms at any time. Continued use of the website or services constitutes acceptance of any changes.

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12. Governing Law

These terms are governed by the laws of England, Northern Ireland, Scotland and Wales.

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© Copyright Notice

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All content on this website and within The Smooth Move (TSM) products, including but not limited to text, guides, designs, graphics, branding, and digital materials, is the intellectual property of The Smooth Move (TSM) unless otherwise stated.

This content is protected by copyright and may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

Unauthorised use of any materials may result in legal action.

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