Privacy Policy
Last updated: 21 August 2026
Who We Are
The Smooth Move ("TSM", "we", "us" and "our") provides relocation guidance, digital resources and tailored support for private and corporate clients.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, submit an enquiry, request our complimentary checklist, purchase or access digital resources, or otherwise contact us.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details at the end of this page.
The Information We Collect
We may collect and process the following types of personal information:
- your name
- your email address
- your telephone number
- relocation details such as destination, timing, family circumstances or requirements
- company or employer details where relevant to a corporate enquiry
- any information you include when completing a form or contacting us
- technical information such as website usage data, cookies and browser information
How We Collect Your Information
We collect information directly from you when you:
- complete an enquiry form
- request our complimentary checklist or other resources
- contact us by email or through the website
- interact with our website
We may also collect limited technical information automatically through cookies and similar technologies used on the Wix platform and any tools connected to the site.
How We Use Your Information
We use your information to:
- respond to your enquiry
- send you the complimentary checklist or other resources you have requested
- provide tailored relocation guidance or services
- communicate with you about your enquiry or potential service requirements
- manage private client and corporate enquiries
- improve our website, services and visitor experience
- maintain internal records
- comply with legal or regulatory obligations
Our Legal Bases For Using Personal Information
Where applicable, we process personal information on one or more of the following bases:
- your consent
- taking steps at your request before entering into a contract
- our legitimate interests in running and improving our business and services
- compliance with legal obligations
Who We Share Information With
We only share personal information where necessary and appropriate. This may include:
- Wix, as the platform that hosts our website and forms
- service providers who support our website, automations, file delivery or communications
- professional advisers where reasonably necessary
- legal or regulatory authorities where required by law
We do not sell your personal information.
International Data Transfers
Because some of the platforms and service providers we use may operate internationally, your personal information may be processed in countries outside your country of residence.
Where this happens, we take reasonable steps to ensure that personal information is handled securely and in line with applicable data protection requirements.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy.
As a general guide, enquiry information is normally retained for up to 24 months unless a longer period is needed because of an ongoing client relationship, legal requirement, dispute, or legitimate business reason.
Cookies And Website Tracking
Our website may use cookies and similar technologies provided through Wix and connected services. These may help the site function properly, remember visitor preferences, and understand how the site is used.
Where required, we will ask for consent before using non-essential cookies.
You can also manage cookies through your browser settings. If we introduce additional analytics, marketing or third-party tools, this Privacy Policy will be updated accordingly.
Your Rights
Depending on where you are located and the laws that apply, you may have rights in relation to your personal information, including the right to:
- request access to the information we hold about you
- request correction of inaccurate information
- request deletion of your information
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- request a copy of your information
To make a request, please contact us using the details below.
Third-Party Links
This website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party sites, and we encourage you to read their privacy policies separately.
Contact Details
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:
Email: info@tsmwalks.com
Business name: The Smooth Move
Updates To This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. The most current version will always appear on this page.